EnteraGam® Hub Frequently Asked Questions (FAQs)
What is The EnteraGam® Hub?
The Hub is where all of the important patient support services and information from EnteraGam® come together in one place for your convenience. You can learn about and sign up for product savings offers and helpful information related to your condition. You can also learn about using EnteraGam® personalized pharmacy services (powered by Transition Pharmacy), including how to get started. You will receive a full-service experience no retail pharmacy can match, including:
- Best possible pricing
- Guaranteed product availability
- Timely order processing
- No insurance needed
- Telephone access to a pharmacist
- Fast, convenient, discreet home delivery
- Customized refill reminders (phone, e-mail, or text)
How do I contact EnteraGam® personalized pharmacy services (powered by Transition Pharmacy)?
Call Transition Pharmacy toll-free at 1-844-368-3721 (1-844-ENTERA1).
What are the specialty pharmacy’s regular business hours of operation?
When can I expect to hear from the specialty pharmacy?
How will I recognize an incoming phone call from a Transition Pharmacy Patient Care Specialist?
How long will it take to fill an EnteraGam® order using EnteraGam® personalized pharmacy services?
What methods of payment can I use for payment of my order?
Is it possible to speak with a pharmacist outside regular business hours?
EnteraGam® is a medical food product intended for the dietary management of chronic diarrhea and loose stools. EnteraGam® must be administered under medical supervision.
Important Safety Information:
EnteraGam® contains beef protein: therefore, patients who have an allergy to beef or any other component of EnteraGam® should not take this product. EnteraGam® has not been studied in pregnant women, in women during labor and delivery, or in nursing mothers. The choice to administer EnteraGam® during pregnancy, labor and delivery, or to nursing mothers is at the clinical discretion of the prescribing physician.
EnteraGam® does not contain any milk-derived ingredients such as lactose, casein, or whey. EnteraGam® is gluten-free, dye-free, and soy-free.
Please see Full Product Information.
To report suspected adverse reactions, contact Entera Health, LLC at 1-855-4ENTERA (1-855-436-8372), or the FDA at 1-800-FDA-1088 (1-800-332-1088) or www.fda.gov/medwatch.