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EnteraGam® Hub Frequently Asked Questions (FAQs)

What is The EnteraGam® Hub?

The Hub is where all of the important patient support services and information from EnteraGam® come together in one place for your convenience. You can learn about and sign up for product savings offers and helpful information related to your condition. You can also learn about using EnteraGam® personalized pharmacy services (powered by Transition Pharmacy), including how to get started. You will receive a full-service experience no retail pharmacy can match, including:

 

  • Best possible pricing
  • Guaranteed product availability
  • Timely order processing
  • No insurance needed
  • Telephone access to a pharmacist
  • Fast, convenient, discreet home delivery
  • Customized refill reminders (phone, e-mail, or text)
How do I contact EnteraGam® personalized pharmacy services (powered by Transition Pharmacy)?

Call Transition Pharmacy toll-free at 1-844-368-3721 (1-844-ENTERA1).

What are the specialty pharmacy’s regular business hours of operation?
Transition Pharmacy call center hours are Monday through Friday, 9 AM to 8 PM Eastern Time (ET) and Saturday 9 AM to 1 PM ET. If you call after hours, you may leave a phone message and a friendly Patient Care Specialist will promptly return your call the following business day.
When can I expect to hear from the specialty pharmacy?
A Transition Pharmacy Patient Care Specialist will call you within one business day of receiving an order from your doctor. The purpose of this call is to confirm receipt of your order. You are required to give final consent before an order can be shipped. A Patient Care Specialist will also contact you with future refill reminders.
How will I recognize an incoming phone call from a Transition Pharmacy Patient Care Specialist?
You will receive a call from area code 215 (Pennsylvania). Please keep this in mind when you see an unfamiliar number recorded in your caller ID from this area code. It is extremely important that you take this call as your consent is required before your order can be shipped. If you don’t hear from the pharmacy within 48 hours, please call 1-844-368-3721 (1-844-ENTERA1).
How long will it take to fill an EnteraGam® order using EnteraGam® personalized pharmacy services?
Orders may take 5 to 7 business days to process and deliver to your home. Ask your doctor about free EnteraGam® samples to get you started on therapy while you wait for Transition Pharmacy to process your order.
What methods of payment can I use for payment of my order?
Transition Pharmacy accepts payment via credit card, personal check, or money order. You can set up your preferred payment option over the phone.
Is it possible to speak with a pharmacist outside regular business hours?
If you are experiencing a medical emergency, please call 911. If you have a question related to EnteraGam® or any other prescription medication provided by Transition Pharmacy, call 1-314-291-1122. If calling outside of business hours, please leave a message and a pharmacist will return your call during the next business day.

Intended Use

EnteraGam® is a medical food product intended for the dietary management of chronic diarrhea and loose stools. EnteraGam® must be administered under medical supervision.

Important Safety Information

EnteraGam® contains beef protein: therefore, patients who have an allergy to beef or any other component of EnteraGam® should not take this product. EnteraGam® has not been studied in pregnant women, in women during labor and delivery, or in nursing mothers. The choice to administer EnteraGam® during pregnancy, labor and delivery, or to nursing mothers is at the clinical discretion of the supervising physician.

EnteraGam® does not contain any milk-derived ingredients such as lactose, casein, or whey. EnteraGam® is gluten-free, dye-free, and soy-free.

Please see .

To report suspected adverse reactions, contact Entera Health, LLC at 1-855-4ENTERA (1-855-436-8372), or the FDA at 1-800-FDA-1088 (1-800-332-1088) or www.fda.gov/medwatch.

EnteraGam® is manufactured and
distributed by Proliant Health & Biologicals, LLC.
©2023 Proliant Health & Biologicals, LLC.
Ankeny, IA 50021
ENT100P0121 01/22

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